Frequently Asked Questions

Administrators of on-premises (on-prem) deployments of Deepgram products sometimes encounter the following issues.

Problems installing the NVIDIA drivers

Sometimes loaded kernel modules can interfere with the installation of the NVIDIA drivers. To correct this issue, try unloading nouveau drivers:

sudo rmmod nouveau

Failed to find any CUDA devices

1. Ensure that NVIDIA drivers are installed:

   nvidia-smi

   If not, install them before proceeding.

2. Ensure that nvidia-docker is installed:

   docker run --runtime=nvidia --rm nvidia/cuda:9.0-base nvidia-smi

   If not, install it before proceeding.

3. If you have made changes to NVIDIA drivers, restart Docker:

   sudo systemctl restart docker

Deepgram will not start

Running Deepgram on premises requires a valid license. If you think you have an expired license or invalid license ID, contact Support for help.

How can I use Deepgram on-prem offline?

If you have been issued an on-prem license file for offline/air-gapped deployments, please contact your Deepgram Account Representative for additional documentation about maintaining your license.